CTS - Anyone else unable to get onto website?

[Becs]

HI, Trying to register some new calves but can't get onto the website - it's saying problems with the third party server (?). I know there were going to be a change of some sort on 1st April but, not being tech-savy, I'm not sure what it all means. Can anyone enlighten me or do I wait till Monday and ring the helpline (if anyone is there!)
TIA

 

[Chuckie]

I think they were doing maintenance on it today,

 

[CollCrofter]

Yeah I can't login

 

[Treg]

HI, Trying to register some new calves but can't get onto the website - it's saying problems with the third party server (?). I know there were going to be a change of some sort on 1st April but, not being tech-savy, I'm not sure what it all means. Can anyone enlighten me or do I wait till Monday and ring the helpline (if anyone is there!)
TIA

Hi , I think you need a more modern computer, do you know what operating system you have ? As in windows vista? Windows 7?
My laptop was windows vista which I knew would no longer be excepted on government web sites so unfortunately I ve had to buy a new one.
There are good deals on Ebay for refurbished ones but in the end I bought a new desk top direct from Levono , which was more reasonable than I thought.

 

[CollCrofter]

Hi , I think you need a more modern computer, do you know what operating system you have ? As in windows vista? Windows 7?
My laptop was windows vista which I knew would no longer be excepted on government web sites so unfortunately I ve had to buy a new one.
There are good deals on Ebay for refurbished ones but in the end I bought a new desk top direct from Levono , which was more reasonable than I thought.

I've got a fairly high spec computer running Intel Core i7-6700CPU, 16GB Ram, Windows 10, 64-bit op system... I still can't login. I was on it a couple of days ago no bother. It'll be back up in no time

 

[som farmer]

followed all the instructions, right down to the end, then couldn't get on, as gateway number, and password were on auto save, and I didn't have a clue, bcms sent me that no, then next day, sent a temp password, no luck, but their computer brains, rang back, and got me on. I'm windows 10.

 

[Werzle]

HI, Trying to register some new calves but can't get onto the website - it's saying problems with the third party server (?). I know there were going to be a change of some sort on 1st April but, not being tech-savy, I'm not sure what it all means. Can anyone enlighten me or do I wait till Monday and ring the helpline (if anyone is there!)
TIA

They did say some computers might not work after april 1st and that they were doing upgrades to the site this weekend too i believe

 

[Farm Matters Ltd]

Hi All think this message may help you, please see below

Hello,



Please be aware that due to essential maintenance, CTS Web services will be impacted on the 04th April 2020.



CTS Web Services may be impacted between 08:00 & 15:00, any submissions made during this time may be queued until the maintenance work is complete.



We apologise for any inconvenience this may cause you or your customers.



If these contact details need to be updated, please let us know and we will update our distribution lists for any future messages.



Regards,



SEC Team | QA & Test | DDTS – RPA team | Department for Environment, Food and Rural Affairs

 

[Farm Matters Ltd]

P.S. you can always use a computer software program to do it for you ! Hint Hint

 

[CollCrofter]

It's back on now

 

[steveR]

It was having a 'mare yesterday as well.

Logging in was a mission and then was refusing to allow the Birth data to upload, not an unknown problem in my experience.

 

[Old Tip]

I had issues getting cattle moved off last week, tried a few times and got to the send bit at the end and it wouldn’t go.

 

[Becs]

Thanks for the replies - I'll try again tomorrow and keep my fingers crossed. I REALLY don't want to have to buy a new computer, especially as I wouldn't be able to get my tech-bod of a friend to come and get me set up on it due to the lock-down.

 

[Spudley]

It was down due to planned maintenance on the server, should be fine now

 

[Farm Matters Ltd]

Dear All

Regarding any kind of Cross Compliance, BCMS, record keeping or software management I I am impartially here to offer my 23 years of experience dealing with these matters. I advise my customers on a repeatedly daily basis with such issues and lots more. So feel free to ask me anything and if I don't know the answer I will tell you ! I am NOT a salesman and the service Farm Matters provides is extremely ethical, traditional and honest. So ask away. Yes of course we have our own software which can be downloaded as a free trial and we obviously would love more customers but if its not your thing then no problem I will still be happy to chat and chuck my opinions into the pot. So regarding your last post, its nothing to do with your computer BCMS always have the odd maintenance issue and migrate data from various databases on a nightly basis. If I had a pound for every time I had discussed CTS User ID,s and Passwords with farmers I would be a rich man and not ranting on this forum ! Honestly just ask away if I can help I will. If I cant I will wont talk !!**!!

 

[som farmer]

Dear All

Regarding any kind of Cross Compliance, BCMS, record keeping or software management I I am impartially here to offer my 23 years of experience dealing with these matters. I advise my customers on a repeatedly daily basis with such issues and lots more. So feel free to ask me anything and if I don't know the answer I will tell you ! I am NOT a salesman and the service Farm Matters provides is extremely ethical, traditional and honest. So ask away. Yes of course we have our own software which can be downloaded as a free trial and we obviously would love more customers but if its not your thing then no problem I will still be happy to chat and chuck my opinions into the pot. So regarding your last post, its nothing to do with your computer BCMS always have the odd maintenance issue and migrate data from various databases on a nightly basis. If I had a pound for every time I had discussed CTS User ID,s and Passwords with farmers I would be a rich man and not ranting on this forum ! Honestly just ask away if I can help I will. If I cant I will wont talk !!**!!

as the majority of farmers were in the cwt, lb, inch, foot and acre era, many, including myself, while having leant to use a computer, and are fine, un-till it doesn't do, what we think it should, and then we haven't got a clue how to re-establish, the shaky alliance, we had before !

 

[JP1]

Hi All think this message may help you, please see below

Hello,



Please be aware that due to essential maintenance, CTS Web services will be impacted on the 04th April 2020.



CTS Web Services may be impacted between 08:00 & 15:00, any submissions made during this time may be queued until the maintenance work is complete.



We apologise for any inconvenience this may cause you or your customers.



If these contact details need to be updated, please let us know and we will update our distribution lists for any future messages.



Regards,



SEC Team | QA & Test | DDTS – RPA team | Department for Environment, Food and Rural Affairs

Yes I could log on but not to either holding for actioning movements. I saw the notice. I managed to get on about 8pm last night


Nobody knock the Cumbrians please !

 

[worker]

Yes I could log on but not to either holding for actioning movements. I saw the notice. I managed to get on about 8pm last night


Nobody knock the Cumbrians please !

I can't get to log on today, it doesn't recognise my user id or password, anyone else having problems today or managed to get on it?

 

[worker]

I can't get to log on today, it doesn't recognise my user id or password, anyone else having problems today or managed to get on it?

ooh, I'm on now...strange I did nothing differently.

 

[Farm Matters Ltd]

As I said earlier in this thread its nothing to do with you or your computer it is BCMS having down time for maintenance as message say below.

Hello,
Please be aware that due to essential maintenance, CTS Web services will be impacted on the 04th April 2020.

CTS Web Services may be impacted between 08:00 & 15:00, any submissions made during this time may be queued until the maintenance work is complete.

We apologise for any inconvenience this may cause you or your customers.

If these contact details need to be updated, please let us know and we will update our distribution lists for any future messages.

Regards,

SEC Team | QA & Test | DDTS – RPA team | Department for Environment, Food and Rural Affairs