- Location
- South Wales UK
SSE were good here with 1 simple log in and then access multiple accounts from there and fits were separately sent readings.
Ovo are terrible compared to them.
Only 1 email address to 1 meter nightmare that was untill they accepted the same as SSE took about a year!.
Received letters to say accounts migrated over from SSE to OVO and in reality they were still with SSE and wouldn't deal with you.
They won't tally up your old SSE account numbers up with new ovo account numbers.
I am a POA for my Mum and that was another nightmare as she was all "old school" , read meter ,pay by cheque. No direct debit, no internet no email address , no mobile OVO wouldn't have it.
Different depts DON'T talk to each other also???
We NEVER HAD A CHOICE TO GO WITH OVO ANYHOW?
SSE just assumed all wanted to???
Yet some even in the same street remain with SSE and others forced to OVO.
Now received letters about FITS migrating from SSE to OVO so another nightmare.
Last balance before migration to OVO was large and paid in full.
Bugger me SSE then took direct debits also moved to OVO and they too took direct debits too and upped amounts as well (we can't do nothing about) and WILL NOT address issues???
FFS and electricity prices have come down ???
If not sorted going to get in touch with OFWAT and OFGEM as terrible service that's gone on years.
We got all photographic meter evidence over the years also.
Just look on Facebook pages.
Ovo are terrible compared to them.
Only 1 email address to 1 meter nightmare that was untill they accepted the same as SSE took about a year!.
Received letters to say accounts migrated over from SSE to OVO and in reality they were still with SSE and wouldn't deal with you.
They won't tally up your old SSE account numbers up with new ovo account numbers.
I am a POA for my Mum and that was another nightmare as she was all "old school" , read meter ,pay by cheque. No direct debit, no internet no email address , no mobile OVO wouldn't have it.
Different depts DON'T talk to each other also???
We NEVER HAD A CHOICE TO GO WITH OVO ANYHOW?
SSE just assumed all wanted to???
Yet some even in the same street remain with SSE and others forced to OVO.
Now received letters about FITS migrating from SSE to OVO so another nightmare.
Last balance before migration to OVO was large and paid in full.
Bugger me SSE then took direct debits also moved to OVO and they too took direct debits too and upped amounts as well (we can't do nothing about) and WILL NOT address issues???
FFS and electricity prices have come down ???
If not sorted going to get in touch with OFWAT and OFGEM as terrible service that's gone on years.
We got all photographic meter evidence over the years also.
Just look on Facebook pages.