Herdwatch taken out £200 subscription

[ollied]

Not sure if this is the right place, but has anyone else had a problem with Herdwatch taking out a subscription? Got an email this morning with an attached invoice, even though my subscription ended last year and my card details have expired on the app.

I contacted them straight away and we’re so unhelpful, I haven’t even started using the service this morning so I’m not getting robbed of £200.

 

[Holsteinfriesian90]

@Herdwatch

 

[ollied]

 

[Herdwatch]

Hi Ollieb, Herdwatch is a subscription service where our members pay a fee annually to use the Herdwatch app to manage their herd and farm paperwork and that fee includes access to the app, software updates and customer support each year. We have a set policy where all members are provided with a renewal notice by email 30 days in advance of their upcoming subscription renewal and they can cancel their subscription within that period at no cost. If they do not, their subscription is automatically renewed using the payment details that are retained using a secure 3rd party payment service in accordance with the terms of the service. The Herdwatch Team

 

[Blue.]

Hi Ollieb, Herdwatch is a subscription service where our members pay a fee annually to use the Herdwatch app to manage their herd and farm paperwork and that fee includes access to the app, software updates and customer support each year. We have a set policy where all members are provided with a renewal notice by email 30 days in advance of their upcoming subscription renewal and they can cancel their subscription within that period at no cost. If they do not, their subscription is automatically renewed using the payment details that are retained using a secure 3rd party payment service in accordance with the terms of the service. The Herdwatch Team

So how do you take his money if the cards expired?

 

[ollied]

Hi Ollieb, Herdwatch is a subscription service where our members pay a fee annually to use the Herdwatch app to manage their herd and farm paperwork and that fee includes access to the app, software updates and customer support each year. We have a set policy where all members are provided with a renewal notice by email 30 days in advance of their upcoming subscription renewal and they can cancel their subscription within that period at no cost. If they do not, their subscription is automatically renewed using the payment details that are retained using a secure 3rd party payment service in accordance with the terms of the service. The Herdwatch Team

Take a look at the screenshot, the pro plan was until 3/11/21. You’ve taken out a subscription without my consent and with card details you don’t even have?

When a subscription has started, anyone has right to cancel within 14 days with no reason FOC.

 

[Bury the Trash]

and if you haven't used it in that time / since that should be proof enough .

 

[ollied]

and if you haven't used it in that time / since that should be proof enough .

I’ve used the app every so often to lookup cattle tags but that’s it, but not since a few weeks ago

 

[ffarmwr]

I was I the same trouble, luckily mine was with a credit card so contacted them and I got my money back. Not a nice company to deal with and a bad word gets around fast.

 

[ollied]

I was I the same trouble, luckily mine was with a credit card so contacted them and I got my money back. Not a nice company to deal with and a bad word gets around fast.

I’ve reported them already so something will happen, don’t even think their manager is too bothered tbh. So much for supporting farmers. £200 is a lot to just give away

 

[DrDunc]

Hi Ollieb, Herdwatch is a subscription service where our members pay a fee annually to use the Herdwatch app to manage their herd and farm paperwork and that fee includes access to the app, software updates and customer support each year. We have a set policy where all members are provided with a renewal notice by email 30 days in advance of their upcoming subscription renewal and they can cancel their subscription within that period at no cost. If they do not, their subscription is automatically renewed using the payment details that are retained using a secure 3rd party payment service in accordance with the terms of the service. The Herdwatch Team

Really?

You think helping yourself to money and hoping nobody realises they should've cancelled the subscription is good practice?

It certainly doesn't promote potential customer confidence in the integrity of your business!

 

[Dachie]

Not the first person I have heard of having these issues with having this issue with them. I would of thought it being a subscription there will be a 14 day cooling off period to cancel I am sure that's a statutory right is it not. I have been using @Farm Matters Ltd for a few years now and it started on a free trial and did not have to put card details in for the trial if I remember correctly and Niel is the only point of contact I have and never had an issue with sorting anything out with him and software does everything I need and more.

 

[Chae1]

It's not a great idea.

We'll continue to take your money until you tell us to stop.✋️

I don't like direct debits for this reason.

I deal with a couple of software suppliers and neither of them do this.

 

[Netherfield]

It's all gone quiet over there.

 

[Extreme Optimist]

Would much rather work with someone I can trust. Been with @Farm Matters Ltd for years and never had need for a slightest grumble. Neil is a star and if you are in a fix he will help sort things out. Nothing is ever too much trouble and record keeping almost becomes a pleasure...... ALMOST!!

 

[thom]

Ah come on @Herdwatch that's a scummy way to do business, I'm a customer and like your app but I think your giving yourself terrible publicity .

 

[brigadoon]

Hi Ollieb, Herdwatch is a subscription service where our members pay a fee annually to use the Herdwatch app to manage their herd and farm paperwork and that fee includes access to the app, software updates and customer support each year. We have a set policy where all members are provided with a renewal notice by email 30 days in advance of their upcoming subscription renewal and they can cancel their subscription within that period at no cost. If they do not, their subscription is automatically renewed using the payment details that are retained using a secure 3rd party payment service in accordance with the terms of the service. The Herdwatch Team

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very difficult for them to enforce and you can cancel at any time you like by telling either them or your card company.

Your card details have expired - so they cannot take anything from your card.

They have sent you an email with an invoice - reply to them telling them that you no longer require the service and their invoice is not accepted

 

[TheRanger]

Have heard similar problems from a neighbour with them. Put me right off signing up. He was initially very happy with the service (hence my interest), but eventually cancelled due to customer service issues.

 

[Holsteinfriesian90]

Have heard similar problems from a neighbour with them. Put me right off signing up. He was initially very happy with the service (hence my interest), but eventually cancelled due to customer service issues.

I rang up and enquired but I thought they were pushy hence why I haven’t signed up. Glad I didn’t now.

 

[Chae1]

Glad I've never signed up to them. Was considering a change.