Is this the old CTS?
It would be fair to say that we haven't had the best of starts with ours . Tha harvest of 2 years ago she struggled with the flattened crops of OSR which had held so much promise but had been flattened in that Sunday storm we had in June and then moving onto the wheat we just could not get any output in sorting out the crap wheat out ot the mushed up straw . Then this year having just spring barley to cut we thought it would be a breeze , how wrong was I ,horrendous rotor losses in average crops I could quite happily of parked her in a corner of a field and torched the twa£ting thing . I'm told that when we get a normal harvest she will fly but to be honest it's the difficult harvests when you need to be getting the work done .
And it comes to my main point of contention with the John Deere machine ,.their operator training for customers of second hand machines is absolutely lousy and for that reason I will never have another one
The CTS was designed as a rice harvester and as such it should preform very well in wet difficult harvesting conditions. In dry conditions it has less of an advantage.
As @CPP says you need to open up the precleaner (to take as much crop to the grain tank before it gets to the sieves) until the sample starts to become dirty.
As for mashing up straw, it sounds as though you're thrashing it too hard, open it up and drive it faster.
If you bought a secondhand machine I don't see why JD should provide you with operator training, it should be down to the dealer you bought it off. If you bought it privately then you're on your own, but then it would have been cheaper. Surely this is the benefit of this forum.
I'm sure if you ask you're dealer, he'll give you the optimising combine performance leaflet, you can also get it as an app on your phone.