New house connections

[Dave6170]

We are just about to start our new house finally! Does anyone know how to go about getting a phone line connection?
Ill be digging a trench for electricity and another for water and i d like to kill 2 birds with 1 stone. Hopefully i could just throw the cable in and get it connected later
I cant find much help online and plusnet dont really know what im on about? Cheers

 

[Lincs Lass]

One trench mtr deep,,water in the bottom with some sand round it ,,electric can be 500mm deep with marker tape 100mm above it ,could lay coloured conduit with a draw rope if it makes life easier

 

[S J H]

If it's uk power cable they'll probably want deeper, and ducted. They won't like the idea of water aswell IME. Just lay it in once they've finished.

Someone told me once not to put telephone in the same trench as they interfer, but I don't know if it's true

 

[DaveJ]

We chucked all in the same trench to go down to a property we've just sold. Electric and water were quite happy to share so long as depth regs were met and cable was sanded. We used quarry dust to sand the cable on the advice of the chap from Scottish Power Networks, on account of the distance we had to go - fetched 11 tonnes on the trailer and that didn't go all the way. Admittedly didn't tell either about the phone cable, but Brother-In-Law brought along a mate who works for BT to joint it and he didn't mention any issue.

Talk to BT about a connection early. They are glacially slow, especially if they need to make some modification to their infrastructure such as new poles. Been waiting 3 months for them to connect my Sister's new house and we've got the cable to roadside ready for them, but needs a pole to cross the road and the job is nowadays contracted out to a 3rd party.

 

[Derky]

Generally bt will give you the duct and you can put it in. They then run a cable through later.

 

[Dave6170]

Im sure the phone line is laid on the other side of the road.
Who do i contact to see about a cable to our new house? Is it bt?

 

[Lincs Lass]

Bt / Openreach should know who is responsible for your area

 

[Still Farming]

If your having a new trasformer usually you got to pay the distribution firm to do this.
In their paperwork it will give contestable and non-contestable works being what you or your contractor can do and what the distribution firm will do and within that paperwork it will state min.depths etc.etc.

 

[Dave6170]

Bt / Openreach should know who is responsible for your area

Any idea where i can get a number i ve tried googling "new build house phone line connection " etc but u cant find much.
Any one know how much it can cost?. Im sure the line is along the road side under ground approx 75m from the site.

 

[Lincs Lass]

Try the 150 number ,,it will pass you onto customer services ,they should be able to get the right department

 

[Komatsu]

We contacted bt first about new connection and they then passed us to openreach( getting to speak to right person who knows what their talking about and understands the concept of building a new house[emoji33] at bt will take more man hours than all of joiners brickies sparkies etc put together)
Once you get to speak to someone at openreach( wick probably) they will tell you where they want cable buried and give you the cable to do it, you then speak to them when you have a point in building to put master socket and they'll hook it up at this point you are back in the hands of bt....I would personally try and catch one of local lads at roadside somewhere and extract info from them!

 

[choochter]

Any idea where i can get a number i ve tried googling "new build house phone line connection " etc but u cant find much.
Any one know how much it can cost?. Im sure the line is along the road side under ground approx 75m from the site.

It's a pantomine trying to deal with BT in this regard. I gave up. I'll be going for satellite broadband instead.

 

[upnortheast]

Before you build the house -
Order a phone line. The guy will turn up a few days later to install it.
No problem he will say,. I will get the planning guy to come out to sort things out.

That is far simpler than trying to get sense from someone on 150

 

[Dave6170]

I ve been trying bt all this time! Got an openreach number and have been sent a form to fill in then a local guy will get in touch! Progress. Cheers

 

[Komatsu]

I ve been trying bt all this time! Got an openreach number and have been sent a form to fill in then a local guy will get in touch! Progress. Cheers

You know my Mother in law? If so have a word with her she has a list of useful contacts as took her from October until June to get her phone line connected in new house due to bt being useless.

 

[Still Farming]

Any idea where i can get a number i ve tried googling "new build house phone line connection " etc but u cant find much.
Any one know how much it can cost?. Im sure the line is along the road side under ground approx 75m from the site.

As said dial the bt 0800 no.
Easy to order -usually 2 wks to wait.
Not as easy as saying "there's a bt line close by ?
Its to do with connection boxes on the line-distance from bt. Box etc.
Think new line and broadband £23 something a month.
Open reach do works for BT.
Did take 10 calls to indian friends to and fro to get line to except incoming calls and change to a number that worked correctly.
Seems ok now-was fitted begining of month.

 

[Greenbeast]

Just been through this and finally got a line in to the farm.

Glacially slow is about the right phrase.Talk to whoever you want as your service provider and they will get Openreach to do the survey and install.

 

[J B]

As someone said above, phone and leccy in line can sometimes cause interference and you don't want to give them an excuse when you broadband is unbearably slow.

Openreach are the folks to speak to, but be prepared to be given completely different info by each and every person you speak to!

 

[milkloss]

Stuff a fibre line in maybe? Three phase worth it too? We did three phase and when (if!) I can afford a half decent workshop it will be handy.

 

[nick...]

Openreach were terrible when i wanted a connection.took months to get hold of someone.called regularly but no one in office and no answer machine.anyway eventually sent loads of duct which i put in the they connected it after 4 surveys
Nick...