Voss aka electric-fence.co.uk ... Problems???

[steveR]

Ordered some goods on the 18th January, got the confirmation, but nothing since then....

I have emailed them and had no reply.... Rather a worry, has anyone else had issues recently?

I have used them in the past and found it an efficient service and company.

 

[Bury the Trash]

Put in a order 6th of Jan , right in the teeth of the customs issues but 8 needed it anyway (energiser) they kept me updated but I did send one chaser email , got it on about the 31st iirc.

Worth the wait because its good stuff ime.
Reasons given were that the paperwork was wrong and it got sent back from export customs point to base a couple of times.

Are you sure its not a courier issue instead ?

 

[steveR]

Put in a order 6th of Jan , right the teeth of the customs issues, they kept me updated but I did send one chaser email , got it on about the 31st iirc.

Worth the wait because its good stuff ime.

Yes, I have been happy in the past with their goods, but not impressed with waiting nearly a month.... Hell, I get stuff from China quicker. I want to get a field paddocked up as soon as I can travel!!

What is annoying, is no reponse to email chasing... and no other contact.

I think it will be my last order...

 

[Poorbuthappy]

I have used them a fair bit. Was looking for more plastic stakes last week, and their website states problems with border crossings, so presumably brexit related.

I also use ukcountrystore.co.uk who had what appears to be the same stakes I've had at similar prices so ordered from them instead. They did have a note on their website warning of possible delays due to couriers not collecting because of snow, but stakes arrived Saturday so all good.

 

[Al R]

I ordered 3 weeks ago today - 26th Jan, emailed/contacted through the website last week and had a reply saying it had been dispatched on the 2nd Feb and it was with UPS with expected delivery between 3-15 days. I had a set of rutland reels collapse/break so currently have wire out on fields I’m not using for another month so that I can do my moves on green crop - the reels coming from them were to collect all the wire back in. Seriously unimpressed!

 

[hollister]

Yep same here. Items listed in stock on the website, get a dispatched email and then wait for weeks for the product.

 

[steveR]

Yep same here. Items listed in stock on the website, get a dispatched email and then wait for weeks for the product.

It does look like their business model is broken post Brexit. I will not be ordering from them again.

Nearly 400 quid out, for over a month, and no comms is not on.

 

[steveR]

I ordered 3 weeks ago today - 26th Jan, emailed/contacted through the website last week and had a reply saying it had been dispatched on the 2nd Feb and it was with UPS with expected delivery between 3-15 days. I had a set of rutland reels collapse/break so currently have wire out on fields I’m not using for another month so that I can do my moves on green crop - the reels coming from them were to collect all the wire back in. Seriously unimpressed!

I have emailed and also contacted Voss through eBay... I paid through eBay, so will start proceedings to recover my money and go elsewhere. If nothing else it will focus their minds. I have had no confirmation of ANYTHING since the 18th Jan

Same here, I prdered replacement reels for the same type of job as yours.

Also a solar energiser as part of a grant application.... Needs to be sent with photo of unit here!

 

[steveR]

Put in a order 6th of Jan , right in the teeth of the customs issues but 8 needed it anyway (energiser) they kept me updated but I did send one chaser email , got it on about the 31st iirc.

Worth the wait because its good stuff ime.
Reasons given were that the paperwork was wrong and it got sent back from export customs point to base a couple of times.

Are you sure its not a courier issue instead ?

No idea what the problem is, as they are not communicating.....

I would not recommend anyone uses them at present!

 

[neilo]

I had a rechargeable head torch battery arrive a couple of days ago, ordered from a ‘UK’ company that I’ve used before a month ago and despatched from their French warehouse (unbeknown to me at the time of ordering). The delay was in clearing customs apparently but agree, poor communication is the quickest way to lose future custom.

At least we’ve taken back control of our borders though.

 

[hollister]

I had a rechargeable head torch battery arrive a couple of days ago, ordered from a ‘UK’ company that I’ve used before a month ago and despatched from their French warehouse (unbeknown to me at the time of ordering). The delay was in clearing customs apparently but agree, poor communication is the quickest way to lose future custom.

At least we’ve taken back control of our borders though.

I think that company also got me! do they do all batteries?

 

[neilo]

I think that company also got me! do they do all batteries?

Yes, and very good for spurious oddities ime.

 

[Bill dog]

I managed to speak to someone at Voss about 2 months ago, for insulators and some lead out cable. She said they couldn’t take a card payment over the phone , and I had to do it on line.
Anyway tried the e mail link to pay, and it didn’t work. Sod that, and phoned powered pasture . Friendly person on the phone, paid by card, delivered in 2 days !

 

[tinsheet]

Bugger use them alot, will hold out for while till things improve, really like their stuff

 

[The Ruminant]

Bugger use them alot, will hold out for while till things improve, really like their stuff

I think their stuff is excellent too. I’ve got their most powerful remote control mains energiser and it’s properly good.

 

[steveR]

Bugger use them alot, will hold out for while till things improve, really like their stuff

I wish I had... if they had said on their site that there were issues, then fair enough, but nothing.

 

[steveR]

Yes, and very good for spurious oddities ime.

???

How intriguing

 

[Poorbuthappy]

I wish I had... if they had said on their site that there were issues, then fair enough, but nothing.

Well it certainly says on their site now, as per my screenshot above, but don't know how long that's been there.

 

[Bury the Trash]

No idea what the problem is, as they are not communicating.....

I would not recommend anyone uses them at present!

If ups are their couriers how bout send an email to them with a " lost in post " info request sort of question ?

 

[steveR]

And called the Helpline following the suggestion that this might help. Called 3 times, 30m apart.

Short ansaphone message that, "there are no Agents available" and click.....