Guests taking a lend ?

Unless it’s specified otherwise there renting a cottage how many they stick in it is up to them

No it;s not.
The cottage has a maximum occupancy, and the facilities refloect that - as does its price.

Still don’t see the problem they paid for the cottage and the facility’s

They did - for X number of people. Not X x 2 or 3. All using water, toilets, leccy etc.

Unless it says otherwise you can’t stop them

Yes you can.
But the maximum number for a property has to be on your booking form, in clear English. And stick to it.
And yes, if only a couple had my cottage, which slept 8, then a small discount was given back as a gesture of good will.

Errrm, the thread was asking what he should do about it or whether he should accept it.
The upshot is that he needs to change his conditions to stop anyone else taking the pee.
If people had any decency they wouldn’t do it in the first place

Yes and yes. And yes some do take the pee. Sad really. (23 years in that game - I could write a book)
 
We have similar problems with a 5 unit caravan site.
We are creating an information sheet. We didn’t want a “don’t do this don’t do that “ type of document but it seems necessary and covers the issues we have experienced.
We have a bad on line review which says we were overcharging. They wanted a pitch and a kids pup tent. No problem, one pitch fee. Two full units arrived. They turned nasty when we said 2 pitches = 2 fees.
And then 99.9% are lovely people who just want a great time and many of them want to know what’s happening on the farm etc.

Don't you worry- if someone does not agree to the charges, tell them to leave immediately. All businesses have the right to refuse service and they don't need to give a reason. They will probably give you a carp google review anyway whether you accede to their demands or not. Fudge them off at the earliest opportunity.

All hospitality businesses will have experienced this as a matter of course, ALWAYS take credit card details for every booking in advance, in case anything gets trashed or stolen. People being noisy at night- rock up and tell them unless they are quiet you will charge them for the fees of the guests who complained about it who will then have a free night.

Don't take any grief. Life is too short. I know many of you here with very nice hospitality businesses really enjoy it and are very good at it but believe me, the 1% are out there and they will try their luck. Identify and eliminate them at the earliest opportunity.

You will never please 100% of the general public- don't try. Seriously.
 
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I get it a little with air bnb I charge £10 night for dogs 🐕 just had a couple turn up yesterday with two dogs unpaid for , I’m very strict let them away with nothjng about one guest in four try’s to take the pee with something or other but not been bumped yet air bnb are very good , had one booked paid for 5 turned up with 11 wouldn’t pay at all but air bnb paid with in a week and banned them from booking mine ever again . I think been remote helps me because they are uneasy out of their comfort zone so when challenged about their antics they buckle rather easily 😂

Not being funny but you have always struck me as a Scottish version of the guy from Wolf Creek who basically no one would ever fudge with unless they were mental. :ROFLMAO:
 
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Don't you worry- if someone does not agree to the charges, tell them to leave immediately. All businesses have the right to refuse service and they don't need to give a reason. They will probably give you a carp google review anyway whether you accede to their demands or not. Fudge them off at the earliest opportunity.

Yes they immediately left never to be seen again.
On a positive note we bought 5 industrial strength picnic tables last week which have been a roaring success. Simple idea, and not too costly.
 
All hospitality businesses will have experienced this as a matter of course, ALWAYS take credit card details for every booking in advance, in case anything gets trashed or stolen. People being noisy at night- rock up and tell them unless they are quiet you will charge them for the fees of the guests who complained about it who will then have a free night.

We had a van conversion in one night with 4 loud young lads who I wasn’t really sure about, don’t judge the book…. And all that.
Next 2 pitches had 2 Royal Navy officers and their families who assured us there wouldn’t be a problem! And guess what, there were no problems.
They can come back!
 

New report underlines need for joined-up action to protect rivers

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New report underlines need for joined-up action to protect rivers

Written by Defra Press Office

A wide river is in view in a valley in the background, a drystone wall is behind the river, and large, green trees are prominent in the scene.


The Rivers Trust has today launched its State of Our Rivers report aiming to allow the English public understand and explore the health of their rivers on a national and local scale.

Environment Minister Rebecca Pow and Environment Agency Director John Leyland attended the launch panel to discuss the ways in which the...
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