Grower Tesque
Member
Recently I put a cultivator on ebay that I was selling for my brother who lives in Exeter, the auction ran and the winning bid was £155, a bit less than I was hoping but a deal is a deal.
The buyer messaged me for location etc and he wondered if it would fit on a flat bed trailer, I said that with it being 8 ft, it should be ok.
Shortly afterwards I received an email from him saying it was too big, how he didn't know that from the pics is beyond me!
He then emails me asking me for £100 refund and that I re-list it, but I thought as i'm re-listing it, essentially selling it for HIM that i'll send him the proceeds of the sale, after a lot of hassle it resold for £58, so I sent him the £58 as refund.
But he thinks he's due to £100 and I can't see why? I was well within my rights to tell him to take it as it's a binding contract, if he decided to re-sell it he would get £58!
Here is a transcript of the conversations
[BUYER] Pleased to see you sold the Cultivator last weekend.We look forward to receiving our refund.
The buyer messaged me for location etc and he wondered if it would fit on a flat bed trailer, I said that with it being 8 ft, it should be ok.
Shortly afterwards I received an email from him saying it was too big, how he didn't know that from the pics is beyond me!
He then emails me asking me for £100 refund and that I re-list it, but I thought as i'm re-listing it, essentially selling it for HIM that i'll send him the proceeds of the sale, after a lot of hassle it resold for £58, so I sent him the £58 as refund.
But he thinks he's due to £100 and I can't see why? I was well within my rights to tell him to take it as it's a binding contract, if he decided to re-sell it he would get £58!
Here is a transcript of the conversations
[BUYER] Pleased to see you sold the Cultivator last weekend.We look forward to receiving our refund.
[ME] Please forward bank details and I will transfer the£58 direct to you.
Regards
[BUYER] I Have given this some thought....and you are not really showing us a lot of respect to be honest !
After winning the Auction we could have easily just said "changed our minds...don't want it" and not paid you for it.
The worst you could have done is leave us Negative Feedback.
We did not do that - we explained the situation to you & paid in full...and asked that you refund £100.00 of the £155.00 selling price, once you had sold the item. I thought that £55.00 for your trouble was a very generous gesture!
You now take the pee & insult us by offering us 58 quid ???
If that is how you want to play it then fine.....I will open a case with both e-bay & paypal asking for a refund of the full £155.00 - on the grounds that the description in your listing was not accurate.
[ME] When you bid on an item on ebay, it is your responsibility to ensure it is what you want. The item was not described inaccurately.
If you had picked the item up and then decided it was not what you wanted, relisted and subsequently resold the item, you would have realised the same amount that I have realised, which I am willing to refund to you (without you having to lift a finger). Why you think I should give you more back than I got for the item is beyond comprehension. You should not have bid in the first place and wasted everybody’s time. If you are willing to accept the £58 I will forward a cheque to you.
I look forward to receiving your reply.
[BUYER] We don't need a lecture in who has what responsibility when it comes to buying & selling on e-bay !
After the sale, having been told by you how big the cultivator was, we realised we had made a genuine mistake & the machine was to large !
You seem to be totally ignoring the very important fact that once we had "won the item" we could have very easily just not paid for it.
That would no doubt have resulted in you leaving us negative feedback...and, under those circumstances, you would have been perfectly justified in doing that ! But it would not have cost us a single penny !!
We "did the right thing" and paid for the machine in full...we then contacted you immediately to apologise for our error & told you that we did not want the cultivator ! We suggested that you re-list the item & upon the sale of it you refunded £100.00 of the £155.00 that we had paid you.
You are now being greedy by trying to get away with refunding us what the Cultivator made after you re-listed it ! Did you contact any of the other bidders that were bidding in the first Auction & give them a "second chance offer" ???
Why did it only make £58.00 in the second Auction ??
Now it is my turn to give you a lecture.....
It goes without saying that when it comes to e-bay there are some very unscrupulous & dishonest people that buy & sell goods !
One of the reasons we chose to bid on your cultivator was the fact that you had 100% feedback.
As you can see from our feedback we also have 100% !
This means that neither one of us should fall in to the "dishonest" category or, hopefully, the unscrupulous Category!
We will not accept a refund of £58.00 !
If we do not receive a refund of £100.00 in the next week or so...then I'm afraid we will then know that there are obviously people in the unscrupulous category that have 100% feedback...and it certainly is not us !!!!!!!
. Then relist in a few weeks.
