Supplier refusing to give a refund ?

[Bignor Farmer]

Earlier this year I decided to convert my KV plough from no8 to no28 boards and bought replacement Non-genuine stays and brackets from one of the Well known national suppliers.

Alignment wasn’t very good but we measured and tightened up one side and left the other side loose for a couple of weeks before we got back to it. When we did get back to it nearly all the stays on both sides had broken so they have been returned and just had a letter back stating they are of correct hardness, must be my fault and so won’t refund me.

I replaced the stays with genuine which aligned perfectly and have now done hundreds of acres of heavy ploughing with no issue.

I’ve got loads of photos showing a Massive weak point compared to genuine and the bend at the bolt hole being slightly the wrong angle so putting lots of strain on the stay.

Where do I go from here? Small claims court? Solicitors letter? It’s hundreds of pounds and the principle so I won’t be letting it go!

 

[Will 1594]

If it’s same firm as a well known Lincolnshire town . We will be getting genuine metal even though £600 more , yes quite a difference but can get every thing in one go , it’s crap when it comes in bits if they don’t have stock but keen enough to take order , will pm you a number of one of main bods , if you don’t get any where with rep . Don’t use them now

 

[Bignor Farmer]

If it’s same firm as a well known Lincolnshire town . We will be getting genuine metal even though £600 more , yes quite a difference but can get every thing in one go , it’s crap when it comes in bits if they don’t have stock but keen enough to take order , will pm you a number of one of main bods , if you don’t get any where with rep . Don’t use them now

I think we’re definitely talking about the same firm! I nearly bought genuine in the first place but we live and learn. Thanks for your help.

 

[rob h]

We gave up buying plough metal from them years ago .wasted hours getting them to fit all the holes were out then you couldn’t get the points set .so just bought genuine Dowdeswell from local dealer .

 

[Scholsey]

Buy cheap buy twice

 

[bobk]

I think we’re definitely talking about the same firm! I nearly bought genuine in the first place but we live and learn. Thanks for your help.

I use another East Anglian company , everything fits perfect and cheaper too

 

[DieselRob]

I did the same swap from No8 to No28, I used Pan Anglia and their mouldboards/stays fitted perfectly, 1 stay had a weak point and they changed it no quibble, didn't even want the other back come to think of it. Annoyingly can't get knock on points from them anymore that match the genuine so I've changed to bolt on. Genuine knock on points are crazy money even on out of season stock order

 

[Will 1594]

Rob have you tried the molbro m7 knock on Pa do them

 

[DieselRob]

Rob have you tried the molbro m7 knock on Pa do them

No I haven't, is this the point that needs their own point holder? I didn't want to tie myself to not having a 2nd source for points, the way my land burns through metal I have sometimes been "caught short" and had to borrow a set of points off a neighbour or buy genuine.

 

[Will 1594]

No I haven't, is this the point that needs their own point holder? I didn't want to tie myself to not having a 2nd source for points, the way my land burns through metal I have sometimes been "caught short" and had to borrow a set of points off a neighbour or buy genuine.

Yes opposite way round to kv . Have you tried tungsten , or have you stone

 

[DieselRob]

Yes opposite way round to kv . Have you tried tungsten , or have you stone

It's the tungsten share and point combo I've ordered, doesn't have to outlast many sets of knock on points/point holders to get your money back

 

[Happy]

I have been buying plough metal from the large Lincolnshire outfit for 10 years. Never once have I had a part with holes in the wrong place.
Was this a historical problem?

I did buy Lemken subsoiler legs for my plough from them that bent like toffee on their first outing which were returned and credit note issued.
Maybe depends on your rep?

Dealing more with the smaller east Anglian outfit now though as rep moved to them.

 

[Agri Spec Solicitor]

Where do I go from here? Small claims court? Solicitors letter? It’s hundreds of pounds and the principle so I won’t be letting it go!

I would suggest you ask the supplier to send you a copy of the expert report they rely on. It may or may not exist, it may end your case, it may be totally inadequate.
Take it from there but don’t fight on principle because it can get expensive. To find out the facts and send a letter of claim could easily be over £100.

 

[betweenthelines]

Bought none genuine parts then did a bodge to make them fit. They failed after a fair bit of use.

I can't see how you think this is the supplier's fault.


If you sold a load of wheat to a miller and he used it, but came back a month later to say he was making a deduction for low bushel wt, would you be OK with that?

 

[Bignor Farmer]

Bought none genuine parts then did a bodge to make them fit. They failed after a fair bit of use.

I can't see how you think this is the supplier's fault.

If you sold a load of wheat to a miller and he used it, but came back a month later to say he was making a deduction for low bushel wt, would you be OK with that?

Bought non-genuine parts, didn’t do any bodging whatsoever and they never made it to the field Before they broke so yes, I do think it’s the suppliers fault.

Your analogy on wheat is a little bit strange and doesn’t fit my situation? The law is quite clear who’s responsibility it is and I’m more than happy that I have enough evidence to prove that the goods were not fit for purpose. I am asking for advice on how to proceed.

 

[thesilentone]

It's fairly straight-forward.

Unless YOU have misused the parts or fitted then incorrectly, then they were unfit for purpose.

If so, the supplier should provide a refund for the wrong, or faulty parts.

If the holes did not line up, then tightening them puts additional strain on something, which will ultimately end with something failing, and is partially your responsibility. If a part is wrong, and you fit it anyway, you must share the responsibility.

How was the hardness tested, and what was the rockwell level for this part ? In addition, what is the relevance if the holes did not line up ?

 

[ewald]

The most expensive words in the English language are ‘It is a matter of principle ‘ when spoken to a lawyer

Try appealing to their better nature, or even a solicitor’s letter but then leave it - it is never worth going to law for these little amounts

 

[Brisel]

I think you've had your revenge here & the reputation of said Lincoln-based firm is in doubt.

I use non genuine for wearing parts but would have genuine for what they bolt to. I use a lot of APM Maxipart gear & get on well with it.

 

[john432]

Can well believe.. their metallurgy department expert must be used to kids plasticine... Cousins Dutch harrow teeth...from that company ,just bent and disappeared... got ones from the manufacturer, no problem... sent some bent and unfitted back to Sp......s.. , tested and the quality was fine?

 

[nick...]

I’ve used parts from both above mention companies and never had problems with parts not fitting correctly .did have some points from Avenue that wore badly but they replaced these with no problems.maybe I’m lucky
Nick...