Team viewer remote installing software, keeping safe

[cosmagedon]

I'm going to be having some diagnostic software installed on the workshop laptop remotely via teamviewer.

In this day and age I don't really trust anyone, the laptop is only for the workshop so hasn't got any personal stuff on it, just to be sure I will be deleting all the cookies and any saved passwords it's managed to log. Is there anything else I should do?

Regarding hooking it up to the internet, would I be best deleting the wifi passwords and plugging it in via ethernet?

Are there any keystroke programs so I can monitor what's been done/looked at? I'll scan the computer after.

 

[Clive]

if you can’t trust whoever wants remote access i would not allow remote access

however 99.9999% of people are decent / good - you just get to hear a lot about the ones that are not !

 

[Storeman]

I'm going to be having some diagnostic software installed on the workshop laptop remotely via teamviewer.

In this day and age I don't really trust anyone, the laptop is only for the workshop so hasn't got any personal stuff on it, just to be sure I will be deleting all the cookies and any saved passwords it's managed to log. Is there anything else I should do?

Regarding hooking it up to the internet, would I be best deleting the wifi passwords and plugging it in via ethernet?

Are there any keystroke programs so I can monitor what's been done/looked at? I'll scan the computer after.

Once they have finished doing what they need to do, it may be worth making sure Teamviewer isn't set to start when Windows starts and if it is disable that.

 

[Clive]

Once they have finished doing what they need to do, it may be worth making sure Teamviewer isn't set to start when Windows starts and if it is disable that.

i would go further and uninstall after it’s served it’s purpose

 

[upnortheast]

Teamviever gone a bit funny latey.
Got it to monitor the - red robots & the fitters can log in

Started to cut the session short because it thinks you are a business. Needs a sub
But lots on the net about folk giving them a sub & still get cut off.

Maybe look at other options

 

[Storeman]

Teamviever gone a bit funny latey.
Got it to monitor the - red robots & the fitters can log in

Started to cut the session short because it thinks you are a business. Needs a sub
But lots on the net about folk giving them a sub & still get cut off.

Maybe look at other options

Yes, they changed the user interface a short while back. Made it difficult to talk a remote user through the process of making a remote Connection. I've put a teamviewer equivalent called rust desk on the machines at work.

 

[sjt01]

Teamviever gone a bit funny latey.
Got it to monitor the - red robots & the fitters can log in

Started to cut the session short because it thinks you are a business. Needs a sub
But lots on the net about folk giving them a sub & still get cut off.

Maybe look at other options

We like Anydesk

 

[som farmer]

l got scammed, luckily realised in time, so didn't lose any money.

but the bank reckoned they got 'in' through team viewer, which l have used with our uniform dairy software.

scary few hours, but barstewards.

 

[AlexH]

The technology is secondary to the trust, if you don't trust the person to do the work, don't use them.
You should be able to get a full audit trail of the actions carried out during the session through Team Viewer, check you own local event logs and run a Zero Trust audit after the work has been completed.

 

[cosmagedon]

Thanks for all the advice

It's not that I expect them to do anything, I just don't know them so I can't be sure. I will definitely delete the program once used.