- Location
- Kent
I was wondering if anyone has experienced similar issues both with their own or with the NFU Mutual as well.
Last year nearly a week after the alleged accident we have received a phone call from the NFU to tell us that someone had reported we had hit them we asked for details as to where this had happened as we had no knowledge of it. We were told they didn't not have any details that day we took photos of the trailer and tractor which had been the only ones to go out on a journey which was the only one made that week in a tractor and trailer on which there was no damaged, scratches or paint marks.
After not hearing more we rang the NFU to see what was going on and were told not to worry it was likely mistaken identity, we had no assessors come out to measure the trailer or tractor or to check them over (this again was before Covid).
Nearly 10 months later we had a phone call from the NFU asking if it was ok if they settled the claim where they tried to push my dad into agreeing by saying that as they say they have a witness that a judge would automatically say it was our fault. We had still had no details of it or where it was supposed to have happened so we refused until we had details and could make an informed decision. We were told that they would send us details but if we could let them know within two weeks, we finally managed to get some details a week later after several calls and an email.
We were sent a copy of a photo of the tractor and trailer parked up in a layby that I usually stop in on my way back as it is the only place big enough to pull into that any lorries or vans can get by. We were then sent 3 photos of the car with dents at different heights and damage on the rear bumper with no green paint for the trailer in it or their blackish paint on our trailer. We were also sent a copy of the witness statement which we showed to a number of local professionals who have dealt regularly with the courts through there career who just laughed when we told them that the NFU said that the judge would immediately find in there favour with that statement and in not so many words said that was utter rubbish.
We still have no idea where exactly the accident is supposed to have happened and only just found out the driver's name in passing from them when we gave our statement. But we have been told just now that they still may just go ahead and settle on our behalf though we don't agree leaving us feeling as though they messed up and didn't do their job properly and we are being forced to pay for their cockup.
Below is the witnesses sketch that is supposed to show the exact location, direction of travel, where the contact was made. If you go by that it looks as though they hit me in a field away from the road.
Having had excellent service from the NFU Mutual over the years we just feel incredibly let down, where were used to deal purely with the local office in Ashford we are now told that it is dealt with at Tenterden who tell us it is now all handled by head office they deal with filling out the details for new policies, we are then shunted between Bristol, Wolverhampton and Stratford upon Avon. We have lodged an official complaint were basically told they'll look into it but these things happen and tough luck.
Last year nearly a week after the alleged accident we have received a phone call from the NFU to tell us that someone had reported we had hit them we asked for details as to where this had happened as we had no knowledge of it. We were told they didn't not have any details that day we took photos of the trailer and tractor which had been the only ones to go out on a journey which was the only one made that week in a tractor and trailer on which there was no damaged, scratches or paint marks.
After not hearing more we rang the NFU to see what was going on and were told not to worry it was likely mistaken identity, we had no assessors come out to measure the trailer or tractor or to check them over (this again was before Covid).
Nearly 10 months later we had a phone call from the NFU asking if it was ok if they settled the claim where they tried to push my dad into agreeing by saying that as they say they have a witness that a judge would automatically say it was our fault. We had still had no details of it or where it was supposed to have happened so we refused until we had details and could make an informed decision. We were told that they would send us details but if we could let them know within two weeks, we finally managed to get some details a week later after several calls and an email.
We were sent a copy of a photo of the tractor and trailer parked up in a layby that I usually stop in on my way back as it is the only place big enough to pull into that any lorries or vans can get by. We were then sent 3 photos of the car with dents at different heights and damage on the rear bumper with no green paint for the trailer in it or their blackish paint on our trailer. We were also sent a copy of the witness statement which we showed to a number of local professionals who have dealt regularly with the courts through there career who just laughed when we told them that the NFU said that the judge would immediately find in there favour with that statement and in not so many words said that was utter rubbish.
We still have no idea where exactly the accident is supposed to have happened and only just found out the driver's name in passing from them when we gave our statement. But we have been told just now that they still may just go ahead and settle on our behalf though we don't agree leaving us feeling as though they messed up and didn't do their job properly and we are being forced to pay for their cockup.
Below is the witnesses sketch that is supposed to show the exact location, direction of travel, where the contact was made. If you go by that it looks as though they hit me in a field away from the road.
Having had excellent service from the NFU Mutual over the years we just feel incredibly let down, where were used to deal purely with the local office in Ashford we are now told that it is dealt with at Tenterden who tell us it is now all handled by head office they deal with filling out the details for new policies, we are then shunted between Bristol, Wolverhampton and Stratford upon Avon. We have lodged an official complaint were basically told they'll look into it but these things happen and tough luck.
......probably want to avoid costly court action
