Isuzu D-Max Warranty Issues - Never Again

[ANH]

I purchased a D-Max Blade from my local dealer on March 13th however on April 6th a sensor light for the ABS came on. I took the vehicle back to the dealership who diagnosed the fault to be a faulty ABS block.
I was told that there was a block in Belgium which would arrive in the UK 5 days later however this was not to be the case and the vehicle is still sitting in the dealership waiting on the block which nobody has an ETA on.
To be honest the dealership has been brand new giving me the use of one of their vehicles and chasing Isuzu on a daily basis.
The Scottish area manager for Isuzu told them if I was pee'd off to set a case on line as he didnt talk to customers.
I called Isuzu UK and was told the same as they only import the vehicle.
Hence I have now set up a case file stating that I don't want the vehicle back as Consumers Advice have stated that I am well within my rights to get a new vehicle as the customer service in this instance has been sub standard to say the least.
This is the second Isuzu D-Max Blade I have purchased and I can tell you it will be my last as in 32 years of purchasing cars / trucks I have never had such poor customer services like I am receiving at present so much so I do not know what to do next.
If anyone has had any similar experiences with Isuzu I would love to hear from you.

 

[Mursal]

The dealership ........... chasing Isuzu on a daily basis.

You absolutely sure about that?

Welcome to the forum ............

 

[ANH]

You absolutely sure about that?

Welcome to the forum ............

Yes I am quite sure as they have been really good so much so I am running about in an 18 plate Eiger belonging to them which had 14 miles when I got it and is now close to 1700. Hence they obviously are losing money on their car that I am using and want this issue rectified

 

[Beowulf]

So...

You buy car.

Car develops minor fault.

Dealer takes steps to rectify fault, albeit it's taking longer than expected.

Meanwhile you have free use of a brand new equivalent vehicle.

That doesn't sound like too bad a deal to me. A bit inconvenient perhaps, but very much a First World Problem.

 

[ANH]

So...

You buy car.

Car develops minor fault.

Dealer takes steps to rectify fault, albeit it's taking longer than expected.

Meanwhile you have free use of a brand new equivalent vehicle.

That doesn't sound like too bad a deal to me. A bit inconvenient perhaps, but very much a First World Problem.

There is no need to be facetious, I was only asking if anyone had a similar issue and how they rectified the problem

I will put it in a nutshell just for you if I wanted a vehicle £10K cheaper I would have bought one so NO its not a new equivalent vehicle and secondly do you think its acceptable for a manufacturer to be unable to supply a new part in 4 weeks and counting

Lets say I was unable to get my work done due to this part not being available - I suppose that would be OK would it?

Dear God is this forum a place where no one can ask for advice without having to take BS comments

 

[Beowulf]

I can see why Isuzu are pulling rabbits out of hats to help you.

 

[ANH]

Aye whatever

 

[michael N123]

You’ve got a brand new truck to drive about in while you wait for a part and it’s under warranty so your not paying what’s the problem stop complaining

 

[Mursal]

What had your finance company to say on the matter?

 

[ANH]

What had your finance company to say on the matter?

There is no finance on the vehicle

 

[Mursal]

O dear ...........

 

[Zebbedee]

It’s still a longtime to wait for a part for a new vehicle, certainly takes the shine of your new purchase and in nine times out of ten the customer is never happy after a bad start

 

[Lincsman]

Have you asked if you can have a new replacment for yours?, but wearing theirs out at no cost to you isnt that bad is it, if it goes on long enough you will still have a new and nearly unused truck in 3 years time worth alot more than it would be otherwise.

 

[Netherfield]

Yes I am quite sure as they have been really good so much so I am running about in an 18 plate Eiger belonging to them which had 14 miles when I got it and is now close to 1700. Hence they obviously are losing money on their car that I am using and want this issue rectified

It'll just end up being a demonstrator.or could still belong to Isuzu.

 

[Hampton]

So...

You buy car.

Car develops minor fault.

Dealer takes steps to rectify fault, albeit it's taking longer than expected.

Meanwhile you have free use of a brand new equivalent vehicle.

That doesn't sound like too bad a deal to me. A bit inconvenient perhaps, but very much a First World Problem.

First world problem? How old are you? Every problem is a first world problem if you are not starving to death.
In fact if you can’t have first world problems then this forum is completely useless.

 

[Barleycorn]

It does amaze me that things like this happen. Presumanly there are pallets of these units at the factory where they are assembled, be it Japan or somewhere else in the far east. You wouldn't think it would be beyond the wit of someone to get one airfreighted to the UK?
Probably computer (or accountant) says no.
Although a pain, I do think the OP has been treated very well by his dealer with the replacement vehicle.

 

[Beowulf]

First world problem? How old are you? Every problem is a first world problem if you are not starving to death.
In fact if you can’t have first world problems then this forum is completely useless.

I'm 35, though quite what that has to do with the subject at hand isn't immediately clear.

How intelligent are you?

 

[18 wheeler]

I waited 3 weeks for a drivers seat belt from Isuzu. I can’t have the only dog that chews through seat belts in Europe........

 

[MrNoo]

I waited 3 weeks for a drivers seat belt from Isuzu. I can’t have the only dog that chews through seat belts in Europe........

Snap, gave up waiting and "adapted" a belt from something else.

 

[MrNoo]

I waited 3 weeks for a drivers seat belt from Isuzu. I can’t have the only dog that chews through seat belts in Europe........

Snap, gave up waiting and "adapted" a belt from something else.