They wouldn’t do much contracting work in Lincolnshire then.I'm with @farmerdan7618 - politely say no thanks, maybe give a recommendation to another provider. Preferably a crap or expensive one. As soon as someone gets abusive, it's time to move on and never look back. There might be reasons for his behaviour, but there are no excuses. A canny businessman keeps a wary eye out for potential troublemakers and keeps clear of them at any cost.
Totally agree it's nice to be nice, and when you are and some straw breaks the camel's back. People tend to take notice.apologies profusely, you are ever so sorry, but you have just accepted a big 'job', and you simply wouldn't have the time, to spend on making a decent job, of his. No bridges burn't, nobody upset (much), and always another day.
Not to often i let rip over the phone, but i did a few months back, over a document cock-up, which i had thought they had sorted, it was, in the next 24 hrs, not sure how they did it, but they did. That's why it doesn't pay to mouth off, if you rarely do, when you do, people listen, and sort.
thisDo you really think he deserves a keen price? If he had called last year and politely said you were too dear, he was going to look elsewhere, then phoned now you would know you were reasonably priced the first time.
Personally I would quote fairly, on a signed contract, any abuse and the price doubles. Life is too short to deal with arseholes.
rule 1 here, ultra polite to the person that answers the phone , presuming a company, carefully tell her the problem, and ask who is the best person to speak to, works wonders, and of course, the person answering, is not the one in the wrong.Totally agree it's nice to be nice, and when you are and some straw breaks the camel's back. People tend to take notice.
I always ring before I get parts now, so I can have the tantrum at home an calm down before I pick them up!We don’t know the other sides version of the story. The last couple of years haven’t been the easiest in farming or in farming diversifications due to weather and Covid. Maybe he’s sweated blood and tears to keep going and build his diversifications. He is behind on the paperwork because he has been firefighting and doing what’s necessary to keep core activities going. He seeks help from a consultant who seems ever so helpful at the preliminary consultation. Then he gets a quote in the post for £k which is half or all of this years profit gone.
He hits the roof. Quelle surprise!
For how long has the OP worked with farmers? Stand in the queue at parts counter and it’s a fairly normal reaction.
I always knew how high the price was going to be by the amount the store man raised his eyebrows before telling me. It gave me time to get hold of the counter.I always ring before I get parts now, so I can have the tantrum at home an calm down before I pick them up!
As soon as someone gets abusive, it's time to move on and never look back.
There might be reasons for his behaviour, but there are no excuses.
A canny businessman keeps a wary eye out for potential troublemakers and keeps clear of them at any cost.