Should I be annoyed?

[Battlefield Machinery]

I just spotted an implement, a customer of ours has swapped for another brand, but didn’t ask me for a quote to swap...no problems there, it’s a free world and down to personal choice, but the machine was bought off patch, then when we started we took over a machinery franchise, and looked after any issues, the customer had modified the wheel on the machine which in turn caused multiple failures of some brackets, after several attempts to rectify it, (not removing the solid tyre fill) and loaning a wheel for weeks, putting parts out at night, putting parts out on a Sunday, then agreeing to rectify the main issue by supplying all the parts at cost price, should I feel aggrieved not to of been asked?
I can answer that m,I do,
Perhaps next year on a Sunday afternoon when I cut my walk with my 2&5 year old boys short to help someone out, I should think again..I’ll of forgot by then but that’s life I suppose!
p.s (there’s always two sides to every story , but I think that is a fair representation)
** I looked back through my notes, I was asked about puncture prevention on the wheel, and I advised that OKO or I had heard of expanding foam being used, the tyre was filled with solid rubber, I would guess at least tripled the weight.

 

[Cowabunga]

You'll get used to it. That's a machinery dealer's life. When the vet goes to treat a sick cow, the farmer is ever so thankful even after £300 worth of treatment and the cow dies and incurs another £150 bill from the knackers for what was a £1500 cow with big earning potential a few days earlier, and he pays the bill with no complaint. Similar happens with a machine and the farmer slags off the dealer and his salesman plus the mechanic to anyone who will listen, then refuses to pay the bill and f**ks off to another dealer.

Enjoy!

 

[nosmokenopoke]

I just spotted an implement, a customer of ours has swapped for another brand, but didn’t ask me for a quote to swap...no problems there, it’s a free world and down to personal choice, but the machine was bought off patch, then when we started we took over a machinery franchise, and looked after any issues, the customer had modified the wheel on the machine which in turn caused multiple failures of some brackets, after several attempts to rectify it, (not removing the solid tyre fill) and loaning a wheel for weeks, putting parts out at night, putting parts out on a Sunday, then agreeing to rectify the main issue by supplying all the parts at cost price, should I feel aggrieved not to of been asked?
I can answer that m,I do,
Perhaps next year on a Sunday afternoon when I cut my walk with my 2&5 year old boys short to help someone out, I should think again..I’ll of forgot by then but that’s life I suppose!
p.s (there’s always two sides to every story , but I think that is a fair representation)

Sounds like the person has a very short memory. I’d be annoyed.

 

[Battlefield Machinery]

You'll get used to it. That's a machinery dealer's life. When the vet goes to treat a sick cow, the farmer is ever so thankful even after £300 worth of treatment and the cow dies and incurs another £150 bill from the knackers for what was a £1500 cow with big earning potential a few days earlier, and he pays the bill with no complaint. Similar happens with a machine and the farmer slags off the dealer and his salesman plus the mechanic to anyone who will listen, then refuses to pay the bill and fudges off to another dealer.

Enjoy!

Fortunately it doesn’t happen too often, we have some very good customers,it probably unfortunate the Good lady is asleep and I needed to vent!

 

[Barleycorn]

At least you've still got your tractor franchise, our dealer had it taken away and given to a rival, not happy we have 8 Kubotas.

 

[Battlefield Machinery]

Frustrating I’d say, Chris is a nice chap!
These dealer changes are painful for some and great for others eh...

 

[grass man]

Maybe I've mis understood this but a man bought a machine and it gave a lot of trouble. Dealer tried his best to help customer out. Man decided he had enough of that machine and changed to another brand from another dealer. Is this not normal/expected behaviour

 

[Scrapjockey]

You know the problems the implement had,would you give as good a deal as someone who didn't know anything about it. He might have done you a favour.

 

[Battlefield Machinery]

You know the problems the implement had,would you give as good a deal as someone who didn't know anything about it. He might have done you a favour.

I sorted the problem out , as a favour , the machine is right now,

 

[Stock]

I sorted the problem out , as a favor , the machine is right now,

Eaten bread is soon forgotten......................................................................................................

 

[David.]

If I've read it right, the machine's problems were exacerbated by a customer modification? And you've bent over backwards to help sort it.
Yes, I'd be sore if the above is a correct interpretation.
But customers can be a fickle lot, and some are too clever to be worth bothering with.

 

[Moors Lad]

and some are too clever to be worth bothering with.

That sums the situation up. At least the O P can sleep at night knowing he did his best. It`ll be appreciated more times than not in the future if you do your best.

 

[Wellytrack]

Oh no. Working with people


Sadly some people consider decency as weakness, it may be awhile but you may have opportunity to return the favour at some point in the future.

 

[box]

I never answered my phone after hours. You spend 50+ hours a week bending over backwards for idiots, why would you want to do it on a Sunday afternoon? Good customers will wait until Monday morning, the ones that can't wait probably aren't worth it.

Regarding your situation - don't get angry, get even. The customer will come back to you eventually, make up for it when that happens. Or take great pleasure in turning said customer away.

 

[Tarw Coch]

I sorted the problem out , as a favour , the machine is right now,

The machine may well be right now but it’s eaay to lose confidence in a machine that’s caused quite a bit of bother and as such I’m not surprised the machine has been changed for something different.
Don’t take it too personally, the customer may well be very appreciative of the help you’ve given even if he doesn’t like the brand you sell.
You know more about the customer than us, you will better able to form an opinion of him than we are

 

[Martin Holden]

You'll get used to it. That's a machinery dealer's life. When the vet goes to treat a sick cow, the farmer is ever so thankful even after £300 worth of treatment and the cow dies and incurs another £150 bill from the knackers for what was a £1500 cow with big earning potential a few days earlier, and he pays the bill with no complaint. Similar happens with a machine and the farmer slags off the dealer and his salesman plus the mechanic to anyone who will listen, then refuses to pay the bill and fudges off to another dealer.

Enjoy!

Full of joy there Huw! But you’d know from your experience of course

 

[Steevo]

I’d say you have a right to be pee'd off. You did your best for him and sadly he didn’t repay that for w

However, that’s his choice/loss. Unlike others on this thread I wouldn’t take it out on him now or later. Just be the bigger man and continue doing what you think is right. The good customers will respect and appreciate it, and you’ll be able to sleep soundly knowing you did what you thought was best at the time.

It might be worth a friendly chat next time you see him to ask if there was a reason he did not approach you. That understanding alone could be beneficial. Sometimes we don’t always do what is right by others, not out of spite but just because of our circumstances at the time. In hindsight many of us would do things differently, especially if we had all the information.

 

[Tarw Coch]

I never answered my phone after hours. You spend 50+ hours a week bending over backwards for idiots, why would you want to do it on a Sunday afternoon? Good customers will wait until Monday morning, the ones that can't wait probably aren't worth it.

Regarding your situation - don't get angry, get even. The customer will come back to you eventually, make up for it when that happens. Or take great pleasure in turning said customer away.

I don’t know the OP personally, only by reputation and I don’t think he’s the sort who’s going to turn customers away or get even if he gets a chance, he trades on his good name.
I understand he’s disappointed to lose the chance of a sale after putting so much in, I certainly wouldn’t want to be in sales, too much disappointment

 

[quattro]

What goes around comes around

 

[Johnnyboxer]

Your turn will come

Patience is a virtue