When’s a deal done?

DRC

Member
I think it’s only going to get worse . Interesting point in the OP about ordering the tractor before the price increase. This has got to stop as when are farm prices going to increase .
 
On a similar theme I bought a brand new case 590sle digger,my avatar back in 2001 when I started my ground work business.i bought it from the now defunct FT Construction in Swainsthorpe.i went in for several weeks before ordering and they did not know me from Adam.i got the machine delivered and used it for a couple of weeks before the rep called and asked for a cheque which I duly paid.the machine cost me £315000 which was a huge amount of money then but I was greatful for the trust they showed in me.
Nick...
I’m not surprised that machine should have only been around £31k
 

Agri Spec Solicitor

Member
Livestock Farmer
Father “bought” a new MF135 when they were first introduced only to be told the next day the salesman did not have authority to do that deal. The revised price was declined and that dealer was never allowed back.
It still goes on in many industries and only a few weeks ago I had another case involving authority. At least I get paid to sort it out.
There are your legal rights as a buyer but there are also the practicalities of forcing a deal which results in a relationship soured from the start.
 
All I will say is that in my experience there are a very small percentage of people who ruin the world for everyone.

Ringing back days later to say another supplier is thousands cheaper is a BS tactic and in all honesty the OP is probably better that they cancelled the deal as I would have strong reservations about them being able to pay for the machine to begin with.

A deal is a deal in my book, verbal or written is as good as the other and that is exactly how I operated back in the day with commodities. I have in the past made minor cockups on pricing but I have always stuck with them. What irks me is when you quote a price for fast moving things such as fertiliser (on which there is zippo margin to begin with) hear nothing from the farmer for a week and then he rings up and expects you to honour it. Jokers. Even if you do supply it, you find out later it took them 4 months to pay.

Where I was dealing with a new firm unknown to me before I would expect to have to go a bit further to secure a deal, particularly where big sums of money were involved. If you had no previous trading history with them then a deposit or similar would not be unreasonable.

This loaning of demo tractors or stop-gap machines is all well and good but there are people out there who chase the rainbow down the drainpipe with prices and in all honesty folk like that should be treated with suspicion. I dealt with some very serious farmers in the past and they would be the people who were the last people to mention prices except where an error (usually on my part) had been made.

Certainly in the world of agronomy your word, reputation and the immense trust placed in you is something that has to be protected. I've known situations where you meet a new customer and begin to go through what they have been doing or advised to do by other characters and the level of trust abuse was off the scale. Farmers with boxes and boxes of chemical deliveries that keep arriving during the season but no regard paid to the tonnes of stuff already in store from prior years or lorry loads of stuff being applied to crops for no reason I could envisage.
 

bravheart

Member
Location
scottish borders
A deal is a deal and must be honoured, it's your own fault if its found it could have been had cheaper elsewhere.
Some of the deals mentioned here to chase an order though are mind boggling, €14,000 to get you to pull out of a deal will always make you sit up and listen. Who was pocketing/losing that 14k?
As for the OP a substantial non returnable deposit probably should have been asked for to cover the extra costs of a special order machine over standard and hire of any demo machinery.
 
So we sell machinery...but we’ve had more people back out on deals in the last few months than I’ve had in 15 years on sales...
So the latest one , a customer asks for quotes to swap a loader tractor, his used one a week down the line develops and issue , so we agree that we will fix it on the deal of the tractor at cost price, lend him a demo tractor over Christmas as long as we order the tractor before Christmas as the price from the manufacturer will be going up by a reasonable amount.
Customer told us to get one ordered, they also confirmed this the next day verbally.

We rang the customer today to say we could do with getting his in to do the repair, as we can’t have the demo out indefinitely...to be told that we are thousands out to another brand, when my rep asked if there was anything we could do with spec...was told that he does a deal he sticks to it...

Our normal procedure is to confirm the order in writing and get an order confirmation signed from the customer, because of the Christmas break this had not been completed.
The second one I’ve had in a few months, the previous had a written order from the cimustoner, a signed confirmation, finance signed..but two managers disagreed and changed there mind, leaving me with a special order tractor in stock...
I’m old and wise enough to know that it’s just one of those things...but am curious to people’s thoughts...
Its these people that wreck it for the rest of the genuine folk. Farmers word used to be all you needed. Unfortunately there are some people in farming now that have lost old values.
 

MrNoo

Member
Arable Farmer
Location
Cirencester
Unfortunately there are some people in farming now that have lost old values.
Society in general have lost all old values, seems where money is involved values and principles go out the window. Word soon outs about these types in the local agg sector.
I have always dealt with a handshake or verbal, not been stitched up yet but am sure I will somewhere along the line.
Think the only deposit I've had to pay was for the grain drier
 

bluebell

Member
all right on this forum reading of problems with deals and other disputes? dont get me wrong ive posted on hear with complaints with companies etc, but you have to here the other side to take an informed judgement or comment? many years ago we had a dispute with someone who put a deposit on a building they were going to take away, didnt here from them for many a long time then out of the blue came in expecting to have their deposit back after changing there mind?
 
Location
southwest
Perhaps I'm being naive, but if I agreed to buy a piece of kit costing tens of thousands of pounds, I would expect it to be in my yard within a week. If they couldn't deliver a whole tractor in 7 days, how long would you have to wait for a spare part if it broke down?

If Amazon sold tractors, they'd deliver within 24 hrs
 
Perhaps I'm being naive, but if I agreed to buy a piece of kit costing tens of thousands of pounds, I would expect it to be in my yard within a week. If they couldn't deliver a whole tractor in 7 days, how long would you have to wait for a spare part if it broke down?

If Amazon sold tractors, they'd deliver within 24 hrs
Yes , your being naïve. A new tractor ordered at the end of the year, ie, to-day probably would not be seen for months.
 
Location
southwest
As for paying a 10% deposit:

A cheque would take a week to clear and isn't any guarantee of full payment.

Dealer knows where you live, it's not like you'll do a runner.

In a Dealer/farmer transaction the dealer is the bigger risk. More dealers than farmers suddenly "cease trading" shafting people in their debt.
 

Grassman

Member
Location
Derbyshire
As for paying a 10% deposit:

A cheque would take a week to clear and isn't any guarantee of full payment.

Dealer knows where you live, it's not like you'll do a runner.

In a Dealer/farmer transaction the dealer is the bigger risk. More dealers than farmers suddenly "cease trading" shafting people in their debt.
Are you sure about that?
 

Farmer Roy

Member
Arable Farmer
Location
NSW, Newstralya
Perhaps I'm being naive, but if I agreed to buy a piece of kit costing tens of thousands of pounds, I would expect it to be in my yard within a week. If they couldn't deliver a whole tractor in 7 days, how long would you have to wait for a spare part if it broke down?

If Amazon sold tractors, they'd deliver within 24 hrs

well, in our case, most large tractors & machines have to be ordered 6 months or so in advance, so they can be booked into the factory & delivered

any new ( large ) tractor I’ve ever bought has had to come from the US first . . .

no one keeps large stocks just sitting in yards waiting to be sold . . .
 

Grassman

Member
Location
Derbyshire
As is always the case with these things. It's the bad 10% who spoil it for the rest.
I've a few regular customers that I don't bother invoicing till a few days after they've had something. Firstly I want to make sure they're happy with machine and second I know I'll get paid.
other customers I'd want money up front for a rotten wheelbarrow.
You know that wheelbarrow you sold me? :D:D:D:D
 

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